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Now imagine this. You are a new employee of a U.S. company and English
is not your first language. All the HR documents you need to read,
understand and sign are in English. Everyone you meet speaks English.
And they speak it so fast you seem to only understand a few words
at a time. You are just the person for the job and you know it.
The person who made the job offer knows it too. But everybody seems
so impatient. It's not easy adapting to a new business culture and
a new language as well.
The demographics of the United States are changing
more and more toward a country made up of many people who speak
other languages before they speak English. These people are or
will be your customers. They are a profitable and accessible
new market. So you are finding ways to do business with them. Among
other things, you use translation services to make sure your advertising
messages and your marketing campaigns are as appealing in their
language as it is in English. You adapt to their needs.
Nobody denies that an effort is being made through
different means to learn more and more English. But in the meantime,
not only as a morale booster and a turnover reducer, but to prevent
accidents, improve productivity and reduce liabilities,
do you publish some of your HR documents in their language? How
about those important safety manuals? Do the policies and
procedures that are an integral part of your daily operations come
in more than one language? Does your internal website come in more
than one language? Your newsletter? Anything?
Now imagine yourself as a new employee of a major German or Brazilian
or Chinese company. You know what you can do but you are nervous
and anxious to make a good impression. If only they would provide
you with a little help and understanding. Doesn't feel so good,
does it? Unfortunately that is just how it feels to many employees
of U.S. corporations across the nation.
If you look at the social and economic changes the
United States has gone through over the past few decades, you see
a true multicultural transformation. The melting pot has
transformed people from different backgrounds, countries, and walks
of life into employees whose productivity is greater than at
any time since the Industrial Revolution began. The rising expectations
of these newcomers to the American Dream have raised all our boats.
That dream continues. And the next generation of dreamers is
at the door. Does your welcome mat come in their language?
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